Spark Jump registrations now online

All families signing up to Spark Jump through one of our 20/20 local partners (including Computers in Homes families) should use the online form for their Kawa of Care.  A copy will be emailed to the family as well as to Spark Foundation and 20/20 Trust (Kristina).  We are planning to add a quick link from the Stepping UP website to make it easy for trainers and families when they are setting up their modems.

Spark Jump Reminder

I was having a look through the Spark Jump folder in GDrive (Search Spark Jump in GoogleDrive) yesterday and was reminded of what a great option it is for connecting some of our whanau who might be struggling with $10 weekly payments, etc.  The beauty with Spark Jump is that it operates with top-ups, which is suited to many whanau.
“”Spark Jump has some significant benefits:
1. it is a pre-pay service; there are no term contracts or monthly bills;
2. it costs $15 for a 30 GB data pack (which expires after 30 days, so must be topped up monthly)
3. top ups can be made using Skinny vouchers (available at thousands of retailers),or using a debit or credit card;
4. it uses the 4G and 4G 700 wireless network; there is no need for copper or fibre
infrastructure
5. it can be set up in 10 minutes during a Computers in Homes or Stepping UP class.””
Please make sure you offer this option to your classes when giving the “Internet talk”!  All trainers should be aware of it as well. The 2degrees option on offer is still better value for money, but Spark Jump has flexibility that could be a better fit for some.
Families need to check here to see if 4G is available to them:
Operational proceedures are clearly set out here:
You will also find wonderful presentations in the folder – great resources.
But wait there is more……….  a Digital Step to  use in class – awesome!!
Sue Kini is doing a great job getting libraries involved  through Stepping Up, etc. Should you get a random “one off” inquiry, where no classes are nearby, check with SueK to see if there is a library in the area that may be able to assist them. This is a work in progress.

Updates for Google Sheets

Emma asked why some of the data in the CIH online registration form was not being transferred to the main google sheets, specifically the “Premises” field.  As it turns out this was a simple matter of the left hand not knowing what the right hand was doing. Two new fields were added to the registration form in October last year but the data transfer process was not updated.  So thanks, Emma, for raising this.

The two new fields are:

What type of housing do you live in? What type of internet connection do you have in your home?

The back-end has now been corrected and the data from both fields will now populate the main Google sheet (typically within 24 hours of the registration being received).

With respect to the Internet Connection data, these fields will be shaded yellow, as these record the family situations on joining the programme.  For families with NONE, the Internet Connection field should be updated when you confirm the type of internet connection the family wants.  You can then remove the yellow shading.  For families with an existing internet connection, you should update the following two fields and then remove the yellow shading:

CIH Payment Plan Reason for no CIH Internet connection

2degrees password changing

Some of us have been experiencing an annoying situation, whereby somewhere between us registering a family online at 2degrees Cportal, and the family being connected at home, their password is changed. Apparently this was due to a bug in the system at 2degrees, and has now been fixed – as of 11/11/16.
However, for anyone who registered a family on Cportal prior to 11/11/16, the password has potentially been altered.
I have discussed this with Sonia at 2degrees, and she is happy for you to send any of these registration details through to her, and she will check the password for you. She will need their name, username and password – as you entered it on Cportal.  cihsupport@2degreesenterprise.co.nz
Please let me know if you have any further issues with this. Thanks, Sue

2degrees faults new email

As per email below from James Koers (2degrees), please note new email address for logging 2degrees faults as of Monday (29/11/16)

Residential.Tier2@2degreesenterprise.co.nz

“….We are making some minor changes to our email platforms at 2degrees, so that all of our Care agents across both fixed & mobile use the same email tools, to drive a better & more consistent experience across all touchpoints. Therefore, can I please ask your team to start using Residential.Tier2@2degreesenterprise.co.nz email address and to stop using the Cportal@Support.Snap.net.NZ &Cportal@2degreesenterprise.co.nz email addresses?.

We will continue to monitor the old queues until Christmas, but if we can start using the new email address from Monday 29 November that would be great. Importantly, please don’t use a combination of old & new email addresses in the same email as this will likely lead to some confusion.”

Spark Jump

Some of you may have heard about Spark Jump, a new pre-pay internet service for families with school-aged children.The service is being subsidised by the Spark Foundation and being offered through partner organisations.  The 2020 Trust is one of these partners along with other organisations that we work closely with – Greater Christchurch Schools Network (in Christchurch), Web Access Waikato (in Waikato),Nga Pumanawa e Waru (in Rotorua).

Spark Jump has some significant benefits:

  1. it is a pre-pay service, so no contracts or monthly bills;
  2. it costs $15 for a 30 GB data pack (which expires after 30 days, so must be topped up monthly)
  3. topups can be made using Skinny vouchers (available at thousands of retailers),or using a debit or credit card;
  4. it uses the 4G and 4G 700 wireless network, so no wires or UFB wait;
  5. it can be set up in 10 minutes during a CIH or Stepping UP class.

However it is not a replacement for a fixed line service (DSL or UFB) which offer ‘on account’ packages  of around 100GB. The average New Zealand household now uses around 100GB each month, so Jump Start is not intended for people who want to download movies every night!  But it is a great fit for families who can not afford our subsidised $10/week 2degrees package.

We are currently developing operational procedures and delivery models.  Once these are finalised, we will communicate details to all CIH coordinators and programme delivery partners. In the meantime, please refer any inquiries from individual families to Kristina. Our goal is to establish delivery partners in each region where we have digital literacy programmes; we will prioritise areas where there are specific inquiries/requests.  Sue West and Naseem Khan connected the first of these in Auckland last week.

Update on 2degrees faults email

When sending a fault through to 2degrees please make sure you send it to the correct email as per this message:

“Please send future fault requests to cportal@2degreesenterprise.co.nz , we are currently monitoring cportal@support.snap.net.nz as well.
 If you receive a failed/bounceback email or no response within 48hrs to either of these address please get in touch with us on this email to let us know.”

Automatic Payment Regional Codes

For ease of reference, the “Code” field data for each CIH region is summarised below. The example is for 2degrees connections.  “2DEG” should be replaced with a suitable abbreviation for other ISPs.  This information is to be entered in the “Code” field of family automatic payment forms.  The family lastname and firstname initial should be entered in the “Particulars” field (e.g. Henare, P).  The CIH family number should be entered in the “Reference”field.

Coordinators should pre-enter these details in the AP forms BEFORE handing to families to ensure the information on the deposits is accurate.  Without these details it is very difficult to match the payment to the family.

Computers in Homes Region Code
Auckland – Central 2DEG-AKC
Auckland – East 2DEG-AKE
Auckland-Franklin 2DEG-FR
Auckland – Mangere/Otahuhu 2DEG-MO
Auckland – Manurewa/Papakura 2DEG-MP
Auckland – Papatoetoe/Otara 2DEG-PO
Auckland – West 2DEG-AKW
Central North Island 2DEG-CNI
Christchurch 2DEG-CH
Dunedin 2DEG-DN
Eastern Bay of Plenty 2DEG-EBOP
Far North 2DEG-FN
Gisborne 2DEG-GS
Hastings 2DEG-HB
Hauraki/Coromandel/Thames 2DEG-HCT
Manawatu/Horowhenua/Kapiti 2DEG-MHK
Nelson/Marlborough/Buller 2DEG-NMB
Northland 2DEG-NOR
Porirua 2DEG-POR
Rotorua 2DEG-ROT
Southland 2DEG-SOU
Tairawhiti 2DEG-TAI
Taranaki 2DEG-TAR
Tauranga 2DEG-TG
Waikato 2DEG-WAI
Wairarapa 2DEG-WPA
Wairoa 2DEG-WOA
Whanganui 2DEG-WAN
Wellington/Hutt 2DEG-WN
West Coast 2DEG-WC

 

CIH Internet Connections: Performance Standards

At the Whangarei NCCG Hui in August 2016, we discussed the performance standards for internet connections.  Some important amendments were suggested:

  1. While UFB remains our “first choice” connection in areas where it is available, it is recognised that this mightn’t be the most suitable for families who are highly mobile;  a DSL connection can be moved from premises to premises much more easily and is a better solution for families who are unlikely to stay in the same house for 12 months.
  2. The internet sign-up form needs to be updated so that it can be used for all programme participants and not just families requesting a connection with 2degrees;
  3. The performance standard for internet connections should be “within 3 weeks of the first payment being received”.

These changes have now been incorporated into Version 2 of the Performance Standard document.

More on Internet Subsidies for families with existing telephone connections

A question has been raised about which telephone service providers will accept monthly contributions towards the cost of an internet package.  To date we have arrangements with the following providers:

  • Slingshot
  • Spark
  • Vodafone
  • Trustpower
  • 2degrees
  • NOW
  • Primo

We are happy to pursue a similar arrangement with other telephone providers, but coordinators need to be aware that not every provider will accept automatic direct debit top-ups (typically pre-pay providers).  So before any promises are made, please check in with the national team to ensure this is an option.