All families signing up to Spark Jump through one of our 20/20 local partners (including Computers in Homes families) should use the online form for their Kawa of Care. A copy will be emailed to the family as well as to Spark Foundation and 20/20 Trust (Kristina). We are planning to add a quick link from the Stepping UP website to make it easy for trainers and families when they are setting up their modems.
Emma asked why some of the data in the CIH online registration form was not being transferred to the main google sheets, specifically the “Premises” field. As it turns out this was a simple matter of the left hand not knowing what the right hand was doing. Two new fields were added to the registration form in October last year but the data transfer process was not updated. So thanks, Emma, for raising this.
The two new fields are:
|What type of housing do you live in?||What type of internet connection do you have in your home?|
The back-end has now been corrected and the data from both fields will now populate the main Google sheet (typically within 24 hours of the registration being received).
With respect to the Internet Connection data, these fields will be shaded yellow, as these record the family situations on joining the programme. For families with NONE, the Internet Connection field should be updated when you confirm the type of internet connection the family wants. You can then remove the yellow shading. For families with an existing internet connection, you should update the following two fields and then remove the yellow shading:
|CIH Payment Plan||Reason for no CIH Internet connection|
As per email below from James Koers (2degrees), please note new email address for logging 2degrees faults as of Monday (29/11/16)
“….We are making some minor changes to our email platforms at 2degrees, so that all of our Care agents across both fixed & mobile use the same email tools, to drive a better & more consistent experience across all touchpoints. Therefore, can I please ask your team to start using Residential.Tier2@2degreesenterprise.co.nz email address and to stop using the Cportal@Support.Snap.net.NZ &Cportal@2degreesenterprise.co.nz email addresses?.
We will continue to monitor the old queues until Christmas, but if we can start using the new email address from Monday 29 November that would be great. Importantly, please don’t use a combination of old & new email addresses in the same email as this will likely lead to some confusion.”
Some of you may have heard about Spark Jump, a new pre-pay internet service for families with school-aged children.The service is being subsidised by the Spark Foundation and being offered through partner organisations. The 2020 Trust is one of these partners along with other organisations that we work closely with – Greater Christchurch Schools Network (in Christchurch), Web Access Waikato (in Waikato),Nga Pumanawa e Waru (in Rotorua).
Spark Jump has some significant benefits:
- it is a pre-pay service, so no contracts or monthly bills;
- it costs $15 for a 30 GB data pack (which expires after 30 days, so must be topped up monthly)
- topups can be made using Skinny vouchers (available at thousands of retailers),or using a debit or credit card;
- it uses the 4G and 4G 700 wireless network, so no wires or UFB wait;
- it can be set up in 10 minutes during a CIH or Stepping UP class.
However it is not a replacement for a fixed line service (DSL or UFB) which offer ‘on account’ packages of around 100GB. The average New Zealand household now uses around 100GB each month, so Jump Start is not intended for people who want to download movies every night! But it is a great fit for families who can not afford our subsidised $10/week 2degrees package.
We are currently developing operational procedures and delivery models. Once these are finalised, we will communicate details to all CIH coordinators and programme delivery partners. In the meantime, please refer any inquiries from individual families to Kristina. Our goal is to establish delivery partners in each region where we have digital literacy programmes; we will prioritise areas where there are specific inquiries/requests. Sue West and Naseem Khan connected the first of these in Auckland last week.
When sending a fault through to 2degrees please make sure you send it to the correct email as per this message:
For ease of reference, the “Code” field data for each CIH region is summarised below. The example is for 2degrees connections. “2DEG” should be replaced with a suitable abbreviation for other ISPs. This information is to be entered in the “Code” field of family automatic payment forms. The family lastname and firstname initial should be entered in the “Particulars” field (e.g. Henare, P). The CIH family number should be entered in the “Reference”field.
Coordinators should pre-enter these details in the AP forms BEFORE handing to families to ensure the information on the deposits is accurate. Without these details it is very difficult to match the payment to the family.
|Computers in Homes Region||Code|
|Auckland – Central||2DEG-AKC|
|Auckland – East||2DEG-AKE|
|Auckland – Mangere/Otahuhu||2DEG-MO|
|Auckland – Manurewa/Papakura||2DEG-MP|
|Auckland – Papatoetoe/Otara||2DEG-PO|
|Auckland – West||2DEG-AKW|
|Central North Island||2DEG-CNI|
|Eastern Bay of Plenty||2DEG-EBOP|
At the Whangarei NCCG Hui in August 2016, we discussed the performance standards for internet connections. Some important amendments were suggested:
- While UFB remains our “first choice” connection in areas where it is available, it is recognised that this mightn’t be the most suitable for families who are highly mobile; a DSL connection can be moved from premises to premises much more easily and is a better solution for families who are unlikely to stay in the same house for 12 months.
- The internet sign-up form needs to be updated so that it can be used for all programme participants and not just families requesting a connection with 2degrees;
- The performance standard for internet connections should be “within 3 weeks of the first payment being received”.
These changes have now been incorporated into Version 2 of the Performance Standard document.
A question has been raised about which telephone service providers will accept monthly contributions towards the cost of an internet package. To date we have arrangements with the following providers:
We are happy to pursue a similar arrangement with other telephone providers, but coordinators need to be aware that not every provider will accept automatic direct debit top-ups (typically pre-pay providers). So before any promises are made, please check in with the national team to ensure this is an option.