Commencing immediately all new AP forms completed by CIH families must have a termination date, which should be 12 months in the future, i.e. the same date as the start date, but just one year later. To date, the practice has varied with some coordinators preferring to leave the AP open-ended, so that families can catch up on any missed payments. In one way, this makes sense, but we are facing a growing number of families who simply don’t cancel their APs and this creates a real problem when we are unable to (a) contact them to stop their APs and (b) return the overpaid funds.
We now have over 500 families who have overpaid and this is huge job trying to contact them and get them to stop their APs. One Taranaki family holds the record for overpayments – a whopping $1700! This family has continued to pay for more than three years after our subsidised internet connection ended.
We are going to have a blitz on contacting the families who have overpaid, starting with the 21 families who have overpaid by more than $500. I find it hard to think of any family who wouldn’t welcome a $500 cheque for Christmas!