As per email below from James Koers (2degrees), please note new email address for logging 2degrees faults as of Monday (29/11/16)
“….We are making some minor changes to our email platforms at 2degrees, so that all of our Care agents across both fixed & mobile use the same email tools, to drive a better & more consistent experience across all touchpoints. Therefore, can I please ask your team to start using Residential.Tier2@2degreesenterprise.co.nz email address and to stop using the Cportal@Support.Snap.net.NZ &Cportal@2degreesenterprise.co.nz email addresses?.
We will continue to monitor the old queues until Christmas, but if we can start using the new email address from Monday 29 November that would be great. Importantly, please don’t use a combination of old & new email addresses in the same email as this will likely lead to some confusion.”