Spark Jump

Some of you may have heard about Spark Jump, a new pre-pay internet service for families with school-aged children.The service is being subsidised by the Spark Foundation and being offered through partner organisations.  The 2020 Trust is one of these partners along with other organisations that we work closely with – Greater Christchurch Schools Network (in Christchurch), Web Access Waikato (in Waikato),Nga Pumanawa e Waru (in Rotorua).

Spark Jump has some significant benefits:

  1. it is a pre-pay service, so no contracts or monthly bills;
  2. it costs $15 for a 30 GB data pack (which expires after 30 days, so must be topped up monthly)
  3. topups can be made using Skinny vouchers (available at thousands of retailers),or using a debit or credit card;
  4. it uses the 4G and 4G 700 wireless network, so no wires or UFB wait;
  5. it can be set up in 10 minutes during a CIH or Stepping UP class.

However it is not a replacement for a fixed line service (DSL or UFB) which offer ‘on account’ packages  of around 100GB. The average New Zealand household now uses around 100GB each month, so Jump Start is not intended for people who want to download movies every night!  But it is a great fit for families who can not afford our subsidised $10/week 2degrees package.

We are currently developing operational procedures and delivery models.  Once these are finalised, we will communicate details to all CIH coordinators and programme delivery partners. In the meantime, please refer any inquiries from individual families to Kristina. Our goal is to establish delivery partners in each region where we have digital literacy programmes; we will prioritise areas where there are specific inquiries/requests.  Sue West and Naseem Khan connected the first of these in Auckland last week.

Update on 2degrees faults email

When sending a fault through to 2degrees please make sure you send it to the correct email as per this message:

“Please send future fault requests to cportal@2degreesenterprise.co.nz , we are currently monitoring cportal@support.snap.net.nz as well.
 If you receive a failed/bounceback email or no response within 48hrs to either of these address please get in touch with us on this email to let us know.”

Automatic Payment Regional Codes

For ease of reference, the “Code” field data for each CIH region is summarised below. The example is for 2degrees connections.  “2DEG” should be replaced with a suitable abbreviation for other ISPs.  This information is to be entered in the “Code” field of family automatic payment forms.  The family lastname and firstname initial should be entered in the “Particulars” field (e.g. Henare, P).  The CIH family number should be entered in the “Reference”field.

Coordinators should pre-enter these details in the AP forms BEFORE handing to families to ensure the information on the deposits is accurate.  Without these details it is very difficult to match the payment to the family.

Computers in Homes Region Code
Auckland – Central 2DEG-AKC
Auckland – East 2DEG-AKE
Auckland-Franklin 2DEG-FR
Auckland – Mangere/Otahuhu 2DEG-MO
Auckland – Manurewa/Papakura 2DEG-MP
Auckland – Papatoetoe/Otara 2DEG-PO
Auckland – West 2DEG-AKW
Central North Island 2DEG-CNI
Christchurch 2DEG-CH
Dunedin 2DEG-DN
Eastern Bay of Plenty 2DEG-EBOP
Far North 2DEG-FN
Gisborne 2DEG-GS
Hastings 2DEG-HB
Hauraki/Coromandel/Thames 2DEG-HCT
Manawatu/Horowhenua/Kapiti 2DEG-MHK
Nelson/Marlborough/Buller 2DEG-NMB
Northland 2DEG-NOR
Porirua 2DEG-POR
Rotorua 2DEG-ROT
Southland 2DEG-SOU
Tairawhiti 2DEG-TAI
Taranaki 2DEG-TAR
Tauranga 2DEG-TG
Waikato 2DEG-WAI
Wairarapa 2DEG-WPA
Wairoa 2DEG-WOA
Whanganui 2DEG-WAN
Wellington/Hutt 2DEG-WN
West Coast 2DEG-WC