Sponsored vs Custom Internet Connections

Some coordinators have been confused by the difference between a sponsored internet connection with 2degrees and a custom one.  To clarify:

Sponsored connection:  this relates to families on our CIH Automatic Payment scheme, where we (2020) purchase internet connectivity in advance in 6-month blocks.  We also refer to this as the subsidised period.  This applies to all families for the first 12 months and for those families that we accept onto our Extension programme after the initial 12 months.

Custom connection: this relates to families who have reached the end of their sponsored (subsidised) period and migrate to become a regular 2degrees customer.  They must submit a Direct Debit Authority form to 2degrees BEFORE the end of the sponsored period if they wish their service to continue uninterrupted.

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