2degrees has confirmed today that all CIH family accounts have now had their data caps increased to 100GB. This was supposed to happen on 1 April, but there was a software bug that has now been rectified; all “cih” accounts have been automatically upgraded to 100GB.
It became progressively apparent that a number of accounts had missed the upgrade and although 2degrees has been immediately upgrading any account brought to their attention, this was starting to become a problem. A number of coordinators have been checking the data usage on family accounts or asking families to do this themselves and then advising the CIH support team at 2degrees (Eddie and Sonia).
One enterprising coordinator tried the public 2degrees helpline and after waiting for 40 minutes was put through the grill by the call centre operator, who eventually took her word and upgraded the account. A timely reminder to always use the email contact for Eddie and Sonia (email@example.com)- they are a great team and very responsive.
Today’s news means that this is a thing of the past, but it is always worthwhile checking. Families should have been trained how to monitor their own internet usage, but it is understandable if they have forgotten (see details below).
The only families we are waiting for absolute confirmation of are the ones who transitioned to 2degrees as regular (or custom) customers at the end of their 12-month sponsored period. As they would have retained their “cih” user id, we are expecting that they would all have been upgraded along with existing families. Worthwhile checking if someone has a friendly “ex” out there (by “ex” of course I mean an ex-CIH family, not the other sort!).
This is how you check your data:
Go to this website: https://www.2degreesmobile.co.nz/
Click on “Your 2 Degrees” at the top.
Then click on Broadband and Home Phone big blue login button.
Enter the username:
That will take you to your account that will show you how much data you have left.
Just discovered this morning how to get those pesky leading zeros (e.g. in postal codes and phone numbers) in Excel and Google sheets to behave. My approach in the past has been to convert the filed to a text field and then re-enter the leading zero. But when copying and pasting, the formatting is often and lost and the pesky leading zero disappears again.
The solution I discovered this morning, which I suspect is well known to everyone who has passed their ICDL spreadsheet module, is to use an apostrophe before the leading zero and then the zero stays put. So henceforth, all coordinators entering data with leading zeros into the CIH google docs are requested to enter an apostrophe before the leading zero. This will make life so much easier when working with this data and avoid a lot of wasted time re-inserting the leading zeros.
While we are on this topic, coordinators should also use the recognised convention for listing telephone numbers, e.g. for a mobile: 027 xxx yyyy or for a landline 06 xxxx yyyy
Coordinators will be aware that our CIH funding includes provision to fund the establishment of a small number of new training hubs or upgrade existing hubs. To help us keep track of how many new or upgraded hubs the programme is supporting, all coordinators are asked to shade green one cell with the name of the training centre in column F of the 2015-16 google doc. This will then automatically total in cell F4 when the colour counts are updated (by changing the number in cell A2).
It’s that time again! This weekend I will be preparing the quarterly regional reports for our 25-26 May NCCG hui. So please make sure you are ready to join the “triple O” club, that means no reds, no yellows and no oranges. Yellows are totally under coordinator control – all you have to do is verify that the data is correct and then remove the yellow shading. So there really is no excuse for not having a clean sweep of zeroes in the yellow department. When it comes to oranges, there is missing data that coordinators are responsible for entering. Please leave the orange shading – I will remove this before the reports are prepared if the data has been entered. And as for reds – this is a full-on data alert! Something really odd that needs to be discussed with me. Get in touch!
This is a reminder for all coordinators that we expect you to be completing columns BH:BN (Alternate Contact Details) in your 2015-16 CIH Google Sheet. A few are, but most are not, which seems to suggest you are running out of puff before you get to column 56!
We now have reason for wanting this data in the Google Doc (to be explained at our next NCCG). This information is available from family internet sign-up forms, so please make the effort to add into Google Docs.
We have a new approach for recording CIH graduation dates in Google Docs. All coordinators are requested to immediately update their sheets in the 2015-16 Google Doc as below.
The graduation date should be entered into Column T (Date Graduated) as soon as it is known which should be at least 4 weeks before the actual date. Previously, I have discouraged you from entering the graduation date until the day of the graduation, but we now have a reason for wanting this entered earlier (this will be explained at the next NCCG hui).
For any families who do not complete the training and as a result do not graduate, the graduation date can simply be removed.
I think we have mentioned this before, but a reminder always helps.
Any issues with the physical telephone line in Housing NZ premises must be referred to Housing NZ Service Centre (0800 801 601). They will take responsibility for fixing things. Coordinators may call and explain the problem, but Housing NZ might also require the CIH family (their tenant) to also call and validate the request.
The connection from the street to the house is called the service line. It might be aerial – this is easy to spot – or underground. Either way there will be a termination box on the outside of the house.
If a UFB connection is required, landlord permission is required before the connection can proceed. Housing NZ has processes in place for managing these requests. Ramesh Gupta manages this for Housing NZ. He can be contacted on: firstname.lastname@example.org
Coordinators will be seeing for the first time this month the new 2degrees charges, as advised at our last coordinator hui and in an earlier post on this blog, i.e. $65 (incl GST) per month. These are being applied to all new CIH family accounts from 1 April 2016.
What this means is that you will see $339.13 (excl GST) start to appear on your 2degrees invoices – this is calculated as follows:
$65/month (GST incl) = $56.52 (GST excl) x 6 months = $339.13 (excl GST)
Xero Item codes will be updated accordingly for the first 6 month payments.
Some coordinators have been confused by the difference between a sponsored internet connection with 2degrees and a custom one. To clarify:
Sponsored connection: this relates to families on our CIH Automatic Payment scheme, where we (2020) purchase internet connectivity in advance in 6-month blocks. We also refer to this as the subsidised period. This applies to all families for the first 12 months and for those families that we accept onto our Extension programme after the initial 12 months.
Custom connection: this relates to families who have reached the end of their sponsored (subsidised) period and migrate to become a regular 2degrees customer. They must submit a Direct Debit Authority form to 2degrees BEFORE the end of the sponsored period if they wish their service to continue uninterrupted.
Coordinators will recall my earlier post about the increased monthly data cap for all Computers in Homes families from 50GB to 100GB from 1 April 2016. Some coordinators have reported that some of their families do not appear to have had their cap increased. Online data usage checks as well as calls to the 2degrees Helpdesk have confirmed that the cap has not been changed for these families. 2degrees is investigating to find out why the increase hasn’t been automatically applied to all CIH families, but in the meantime if any families are complaining about “slow internet” ask them to check their data usage online (or coordinators can do this for them). If the limit still appears to be set for 50GB, please contact 2degrees (email@example.com) and they will immediately increase the limit to 100GB, as promised.