Police checks not required for parents attending CIH Training

One of our coordinators has been advised by a school she is working with that parents coming onto the school grounds for Computers in Homes training will need to be police checked, especially families not known to the school, who may be participating from another school.  This seemed a bit strange to us, so we checked with the Ministry, and guess what, we are not the first to encounter this concern.  The Ministry has a very clear guideline about schools’ responsibilities for this matter.  Worth taking a look  at the guideline as this relates to other people coming onto school properties as well.  But what is very clear is there is no requirement for police checks on parents or other visitors to the school (with the Board’s consent).

2degrees User Names

Coordinators must use the following format for 2degrees User Names:


Where ‘region’ uses codes from the list below and ‘name’ is the family’s last name and first initial of the given name.  For example, Rawiri Smith, who participates in Franklin would be assigned the following 2degrees user name:


Should there already be another R Smith in Franklin, then the second letter of the the given name can be used, i.e. cih.fr.smithra@snap.net.nz

This User Name is then used when signing up the family in the 2degrees C Portal and must also be added to the snap id column of google docs (column L).  It is not necessary to include the “@snap.net.nz” portion of the user name to google docs, as this is the same for everyone.

Regional codes


Auckland-Franklin FR
Auckland – Manurewa/Papakura MP
Auckland – Papatoetoe/Otara/Mangere POM
Central North Island CNI
Christchurch CH
Dunedin DN
Eastern Bay of Plenty EBOP
Far North FN
Gisborne GS
Hawkes Bay HB
Manawatu/Horowhenua/Kapiti MHK
Nelson/Marlborough/Buller NMB
Northland NOR
Porirua POR
Rotorua ROT
Southland SOU
Taranaki TAR
Tauranga TG
Waikato WAI
Wairarapa WPA
Wairoa WOA
Whanganui WAN
Wellington/Hutt WN
West Coast WC


New 2degrees CIH offer from 1 April 2016

2degrees has offered to increase the data cap for all CIH families to 100GB per month from 1 April 2016.  The unlimited YouTube offer will continue without affecting the data cap.  When the data cap is reached the service will slow down as it currently does.  The trade off is that the price will increase to $65 per month (incl GST), up from the current $59.95.

So what does this mean for families contributing towards the cost of their internet connections during the first 12 months?

  • Weekly payments will remain at $10
  • Fortnightly payments will remain at $20
  • Monthly payments will increase to $43.50

After 12 months when the government subsidy is removed, families will need to pay the full cost of the internet connection, i.e.

  • Weekly payments of $15
  • Fortnightly payments of $30
  • Monthly payments will increase to $65

The new data cap and pricing applies to all new CIH connections from 1 April 2016 as well as families reaching the end of their subsidised 12-month period.  All current CIH families will have their data cap increased to 100GB at no additional charge.

Online forums for technicians and trainers

Sue Davidson and Ivan Lomax have kindly agreed to moderate two online forums, one for CIH technicians and one for CIH trainers.  All technicians and trainers are encouraged to join the respective forum and then use this to raise issues and suggest solutions.

The following links should be provided to all CIH technicians and trainers;  they can then self-register and request membership.  As the registration process is open to anyone who has the links, Sue and Ivan will be verifying their authenticity before approving their membership.

Tech forum = https://www.linkedin.com/groups/6947886

Trainers = https://www.linkedin.com/groups/6947852

Refunds of CIH overpayments

Some families pay more than they are required to as their contribution towards the cost of their internet connection and this can lead to a situation where we need to make a refund.  Our guidelines are as follows:

  1. Coordinators should never “promise” a refund, even if Xero is indicating that there have been overpayments.  There could be an error with our invoicing, e.g. invoicing has been incorrectly set up as monthly when it should be weekly.
  2. We do not make refunds for overpayments of $20 or less.  The cost of doing this exceeds the amount of the overpayment, and while we understand that every dollar counts for CIH families, we have to balance our overhead cost with the overall benefit that families are getting from the programme.
  3. If a coordinator identifies a family who appear to have overpaid by more than $20, they are required to refer this to Kristina for her to investigate.
  4. We do not normally make any refunds during the  initial 12-month subsidised period;  we know some families like to get ahead with their payments in case they miss payments later on, but it is prudent to retain any overpayments against the possibility of future missed payments.
  5. The most common problem is that families “forget” to cancel their automatic payments at the end of the 12-month subsidised period.  Some coordinators prefer that families do not specify a termination date when they complete their AP forms, but this needs to be balanced against the cost of managing the refund process.  It is therefore proposed that from now on all APs should include a termination date, being 12 months after the start date.  Families who have missed payments during the year will be asked to clear any arrears when they receive their 12-month transition letter.
  6. If a refund is necessary, coordinators must ask families for their bank account number where we can make the refund, and forward this information to Kristina.
  7. Refunds will be made as soon as possible, but coordinators should not make promises about specific dates or specific amounts.  Processing and authorising refunds have to fit in with other accounts processing and this can easily take two weeks or longer.