Tech support for BYOD devices

Our BYOD pilot has thrown up an interesting issue about responsibilities for tech support for the BYOD devices.  As these belong to the 2020 Trust until families pay them off, it is in our interest to ensure the are properly maintained and supported.  Hardware issues are covered by warranty and insurance.  User issues, like lost passwords, are more problematic.  For the pilot programme, CiH Technicians may be contracted to provide user support of this nature, but please ask the techs to include full details of the supported provided on their invoices, i.e. family name, nature of problem, time to fix.  And preferably keep the invoicing separate to other CiH invoicing.

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